Known For Creating A Better Future Together

Bibby Line Group (BLG) is a diverse, international business with companies operating in the financial services, marine and infrastructure sectors. BLG are based in Liverpool, yet operate in multiple countries, employing around 1,400 people, and managing over £1billion of funds. Established in 1807, they are one of the UK’s oldest family-owned businesses, with over 214 years of experience of delivering flexible customer solutions.

Driven by strong values and a well-defined purpose, BLG is a family-owned business committed to being a sustainable and socially responsible company. Through their new “Project Compass”  initiative, they are putting sustainability at the centre of their business, which they will do across four domains:

• Environment

• Community

• People

• Customer

BLG are committing to ambitious goals in each area, including achieving Net Zero carbon emissions across their businesses by 2040 - 10 years ahead of the government’s plan for 2050, and enabling colleagues to give back 1,000 days to the community each year by 2024.

Jonathan Lewis, Group Managing Director of BLG says “Today, as a modern, diverse group we understand it is more important than ever that we focus this positive energy to ensure our business activities are truly sustainable. That’s why we are putting even greater emphasis on how we look after the environment, provide great service to customers, offer a great experience for our people and improve the communities in which we operate.”

“I’m really proud of what we are already doing across the group, including leading the way in environmentally friendly welfare for construction workers, being at the forefront of bringing low and zero emissions technology to offshore windfarm maintenance, donating over £10m to charities through our Giving Something Back programme, and our Financial Services team featuring in the Times Top 100 Companies To Work For, nine times.

“I want us to do even more. Working with teams from across the group, we will collaborate to meet our new vision of becoming a ‘family business known for creating a better future together’.”

Environment

BLG’s plan to reach net zero includes using 100% renewable energy, reducing their use of single use plastics and decarbonising their assets.

“While measurement of carbon targets continues to evolve, we want to be clear about what we want to accomplish. For us, net zero total carbon emissions will include our own emissions, those of our energy suppliers, those of our supply chain, and those of our assets even when being used and refuelled by our customers. Many of our assets can already be run fully on biomass and we are working with customers to maximise the use of this fuel before other technologies such as hydrogen become viable. Our carbon emissions will therefore be measured on a net basis, so takes into account any carbon captured or abated through the production of fuel used in our vessels and welfare assets. We are in the process of collecting this data to provide our benchmark.”

Community

BLG’s plan to give back 1,000 colleague days to the community every year by 2024 includes reigniting their award-winning Giving Something Back programme, launching their new Donate a Day initiative and developing partnerships with local schools and colleges.

“We already support colleagues to make a difference in their communities through match funding and by organising central events, and many colleagues work with charities on a personal basis too. We are now challenging ourselves to increase our impact even further by supporting colleagues to spend time – measured in full or accumulated part days – working directly with the charities and local communities they care about. We will encourage this through our new Donate a Day volunteer initiative and enhanced schools and colleges outreach programme.”

People

BLG’s plan to achieve colleague engagement scores in the top quartile of surveyed companies by 2024 includes focusing their efforts on health and wellbeing, active inclusion and learning and development.

“Colleague engagement surveys capture all of the elements of our Compass vision for People and test whether our colleagues feel valued, included, safe, respected and developed. To ensure we have the best monitoring of the colleague experience across the group, we are moving to a new provider for 2022. Our previous surveys suggest that we are already well above average in each of our businesses, but our target is to be leading and hence we are aiming for our group to be in the top quarter of all companies in the survey.”

Customer

BLG’s plan to achieve leading NPS customer satisfaction score of >60 by 2024 includes focusing on setting stretching customer satisfaction targets, setting up Customer Councils and establishing Customer Charters.

“All of our businesses are focused on delivering leading customer satisfaction. Whilst we measure that in many ways, Net Promoter Score (NPS) offers a clear and recognised way of holding ourselves to account. An NPS score of 50 is defined as “excellent”. We are implementing NPS tracking in all of our businesses and are targeting a weighted score across the group of 60. This is a stretching target, and will require our businesses to strive for world-class levels of customer satisfaction”

Trekfest

*All images courtesy of Bibby Line Group